ORDER | PRE-ORDER

All jewelry is made to order according to your individual size. Production takes from 3 to 21 business days depending on the product.
You can place your order on the website, as well as via email ydentity.jewelry@gmail.com, WhatsApp or Telegram.
We will contact you right away to clarify the details and confirm the order.

Each custom made piece is subject to a quote. The price depends on the complexity of the design, the weight of metal, the stones etc. Production period is up to one month, subject to a deposit of 30% of the total amount.

The total weight of the product, its size, and shape, the color of the inserts may differ slightly from those indicated on the website. This is due to the features of natural stones which are hand-carved for each model.

PAYMENT

We accept payments by credit or debit card via PayPal. The payment link is valid within 24 hours.

Paid orders are immediately transferred to the delivery service.

You will receive an email confirming your order has been placed when the payment has been taken. If you are having issues with online payments please contact ydentity.jewelry@gmail.com.

The delivery is offered worldwide by any standard shipping method.
The shipping costs will be included in the order.

You can track your delivery using the tracking number sent to you via email when your order is shipped.

WARRANTY

We provide a 1 year warranty for all our jewelry.

RESTRICTIONS

Warranty does not cover chains and its elements, screw locks as well as mechanical damages of gemstones or ammonites.

CARE

Please treat your jewelry with care.

• We recommend that you avoid exposing sterling silver and gemstone jewelry to water, household chemicals, blow dryers, sauna, or perfume.
• Screw locks should be treated with special care. Do not force the screw – it can cause damage to your earring.
• Store jewelry separately in special pouches and boxes. The earrings and pendants should be carried in a stiff case.
• Avoid commercial liquid polish or “dips”.
• Gently wipe the surface of your jewelry with a silver or gold polishing cloth, taking care not to wipe the gemstones.

RETURNS

We suggest that you promptly check the product for completeness, visible defects, and transport damage as soon as it is delivered. You have the right to return your order within 14 days from the date you receive your jewelry.
Please note that we do not cover the cost of returns unless they are due to a fault of ours or a claim.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. If 14 days have passed since the purchase, unfortunately we can’t offer you a refund or exchange.

EXCEPTIONS

Please note that bespoke orders, special commissions, personalised goods are non-refundable.
For hygiene reasons we do not accept exchanges or refunds of earrings bought online unless they are defective or faulty.

To complete your return, you must e-mail us at ydentity.jewelry@gmail.com for further information with your order number and return the goods within 14 days of receiving your order. Pack all the goods securely in their original packaging with all the labels, care information and in a protective outer packaging before posting.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
* Any item that is returned more than 30 days after delivery.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

NON REFUNDABLE GOODS

We are unable to accept returned goods which have been worn or damaged. All the items returned as faulty will be inspected, and any item displaying damage deemed to be a result of a fair wear and tear will be not be accepted as faulty. Items deemed to have suffered wear and tear may be repairable. We will make a small charge for this service and for postage.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ydentity.jewelry@gmail.com.

SHIPPING

You will be responsible for paying the shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.